Mandatory information

Provider

Joachim Bambach, JB Professional Life Coaching, sole proprietorship (small trade business) based in Germany. You can find my address and contact details in the Legal notice. The quickest way to reach me is the contact form or email.

Professional title and qualification

Professional Life Coach, trained by the American Association of Christian Counselors (AACC / Light University, USA). Coaching is not a regulated profession in Germany; there is no professional chamber and no special professional regulations apply.

What coaching is and what it is not

Coaching supports healthy people who want to change something in their life or work. It is not psychotherapy and not the practice of medicine. It does not replace medical, psychotherapeutic or addiction treatment, but it can accompany it. If you are in an acute crisis, please call emergency services right away: 112 in Germany, 101 (ambulance) in Israel. In Israel you can also reach ERAN emotional first aid on 1201.

Confidentiality

Everything you share with me in coaching is treated confidentially. I do not pass anything on without your explicit consent.

Applicable law

Coaching contracts are governed by the laws of the Federal Republic of Germany. If you are a consumer living in another country, you keep the protection of the mandatory consumer protection rules of that country.

Right of withdrawal

If you are a consumer in the EU and book a coaching by email, via the contact form, by phone or online, you have a statutory right of withdrawal of 14 days (§ 312g German Civil Code). You will receive the full withdrawal notice and a model withdrawal form with your booking confirmation. If you want the coaching to start before the withdrawal period ends, I will ask for your explicit consent first. If you withdraw after that, you pay proportionately for the sessions already provided.

Clients in Israel

For consumers in Israel, the Israeli Consumer Protection Law, 5741-1981, also applies. If you book remotely, you can cancel the contract in writing under section 14C within 14 days, counted from the conclusion of the contract or from receipt of the written contract information, whichever is later. For services, cancellation must be made no later than two working days before the first session. I may charge a cancellation fee of no more than 5 % of the price or 100 shekels, whichever is lower. You will receive the legally required information in writing before the contract is concluded.

Accessibility

I want this website to be easy for everyone to use, with readable fonts, sufficient contrast and keyboard navigation. If you still come across a barrier, please write to me at info@bambach.care. I will help you another way and fix the problem as soon as possible.

Consumer dispute resolution

I am neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Data protection information for clients (Art. 13 GDPR)

This information supplements the website Privacy policy and applies when you request or book a coaching with me.

Controller

Joachim Bambach, address: see Legal notice, email: info@bambach.care

What data I process

• Contact details such as your name, email address and, where applicable, phone number and address
• Appointments and arrangements for the coaching
• Notes from our sessions
• Health-related information, for example about addiction and recovery, but only if you share it with me yourself
• Billing and payment details

Purposes and legal bases

• Providing the coaching and scheduling: Art. 6 (1) (b) GDPR (contract)
• Health-related information: Art. 9 (2) (a) GDPR (your explicit consent, which you can withdraw at any time)
• Invoicing and accounting: Art. 6 (1) (c) GDPR (legal obligations under tax and commercial law)

Online sessions

For video sessions I use a video service that I will name to you in advance. Image, sound and connection data are processed. Sessions are not recorded.

Recipients

I do not pass on your data. Exceptions are technical service providers working for me (for example email and video services) and a tax adviser, insofar as this is necessary for accounting.

Storage period

I delete notes from our coaching no later than one year after our work together ends, or earlier if you wish. I keep invoices for as long as tax law requires.

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent at any time. You can also lodge a complaint with a data protection supervisory authority. If you live in Israel, you also have the rights under the Israeli Protection of Privacy Law. Details are in the Privacy policy.

Obligation to provide data

I need your contact details for a coaching. Without them I cannot arrange appointments with you. Health-related information is always voluntary.

Last updated: October 2026